Member FAQs

We get a lot of questions about membership. The questions we receive most often we add to our FAQs list. You can find our most popular member FAQs below. If you have a suggestion for an FAQ then please contact the membership team here.

General Enquiries

  • Where can I read digital Canoe Focus

    Digital Canoe Focus can be viewed online here.

  • When will I receive my licence?

    Your membership card will arrive in 5 to 10 working days. Please get in touch if you have not received your licence within a month of joining.

  • What am I insured for?

    You are insured for Combined Liability Insurance to a limit of £10 million in case of an incident resulting in damage to property or another person.

  • I have tried to join but it didn’t go through, what should I do?

    On the odd occasion our systems will not work. Please call Membership Services on 0300 0119 500. We will be happy to help you out.

  • I have lost my licence, can I get a replacement?

    You can get a replacement licence if you have lost your licence. There is a charge of £5 for this. Please call Membership Services on 0300 0119 500.

  • How long does my membership last?

    Membership lasts for 12 months from the date you join.

  • How can I update my membership details?

    You can update your membership details by clicking here. Please ensure you have checked your membership preferences and your contact details are up to date to get the most out of your membership.

  • How can I change my details?

    Head over to our online membership system and you can control your membership. Alternatively, you can use the live below, call on 0300 0119 500 or email Membership Services at [email protected]. We send out your membership pack by post and monthly e-newsletters to the details you provide so please keep them up to date.

  • Does everyone in a boat need to be a member?

    The principle of the licence is that the canoe/kayak which a member is paddling is licensed on the water so long as the member is actually in the canoe/kayak. The member may take non-members passengers; however the canoe is unlicensed, if the member is not on board. Passengers do not have third party insurance.

  • Do you do a day membership?

    We do not supply day membership/licences.

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